Please give at least 24 hours notice for the cancellation of 1-1 private tuition. Sessions cancelled within 24 hours of the arranged time will be charged at the full hourly rate.
Most of our tutors rely on tuition as a primary source of income, the more notice they are given will hopefully enable them to reorganise their timetable and minimise the financial loss.
Small Group Courses:
Any courses cancelled by Torchlight will result in an immediate refund for the course minus 10% handling, where possible we will always offer alternate dates/times and ask you to re-book if desired.
If you need to cancel a place booked on a Group Course, please give us 30 days notice and your fee will be refunded in full. For cancellations made with less than 30 days notice we will refund 50% of the total fee. Unfortunately we are not able to make refunds when notice is received less than 14 days from the start of the course.
In addition to the policies above we have a practical need to fill all of the places for small classes in order to keep them profitable. If you need to cancel, and we (or you) can find a replacement, we will always make a full refund. Our policies above are aimed primarily at cancellations that leave empty places.
If Torchlight Tuition has to cancel the course, we will offer a full or part refund (dependant on the percentage of the course delivered) or, where possible, seek to offer alternative course dates.
Torchlight Tuition is not able to offer refunds for Masterclasses cancelled with less than 30 days notice unless we find another student to fill that empty space. Whenever an opening due to a cancellation is filled, we will refund the client in full no matter the notice given.
The guiding principle behind all of Torchlight Tuition’s policies is that we will always try to fulfil cancelled places, and if this is the case, we will happily offer a refund.
We are not able to offer refunds on our mock exam bookings. If you cannot take up a booked place we will offer you transfer to another course or credit for the full amount paid. Where rearrangement is not possible, we may release the exam paper to be completed at home and subsequently marked by us.
Please give at least 24 hours notice for the cancellation of our free assessments. Although we will always try to be accommodating, we may not be able to offer a free assessment if sessions are repeatedly cancelled.
Despite being free, our assessments are performed by very experienced staff and a lot of thought and planning goes into their delivery. We are a busy office and can’t always reschedule an assessment if there is late/no cancellation.